{{ headCompanyName }}

{{ userName }} {{ today | date: "dd MMM yyyy" }}
Home Master Call Logging
{{ tab.label }}

Call Logging Details

entries
Call Logging ID Department Employee ID Contact Number Email Location Asset ID Problem Category Problem Type Priority Status Assigned Technician Action
{{ row.callLoggingId || '-' }} {{ row.departmentId || '-' }} {{ row.employeeId || '-' }} {{ row.contactNumber || '-' }} {{ row.emailAddress || '-' }} {{ row.location || '-' }} {{ row.assetId || '-' }} {{ row.problemCategory || '-' }} {{ row.problemType || '-' }} {{ row.callPriority || '-' }} ✔ ❌ {{ row.callStatus }} {{ row.assignedTechnician || '-' }}
No Data Found

{{ isEditMode ? "Update Call Logging Details" : "Add Call Logging Details" }}

{{ isEditMode ? "Update call Logging Details (ID: " + tableData[editIndex!].callLoggingId + ")" : "Add call Logging Details " + (i + 1) }}
Department is required
Employee is required
Enter valid 10 digit number
Enter valid email
Location is required
Problem category required
Problem type required
Description required
Technician required

Bulk Import Records

Important Notice

  • It is Extremely Important to put the System in maintenance mode to perform Bulk Import operations.
  • DO NOT IMPORT BULK DATA WHILE SYSTEM IS UNDER USE.
  • ONLY EXPORT/TRAINED EMPLOYEES SHOULD USE THIS SECTION.

Upload File to Import

Select file to import(Only doc,excel,csv,txt files):

Bulk Export Records

File Export Options

{{ startDateError }}

{{ endDateError }}

Help & Guidelines

Department Management Module – User Manual

NOTE:
Each section below explains how to use the Department module. Follow the instructions carefully to avoid incorrect data.
# Tab Purpose Instructions
1 Details View and manage department records • View department data and status
• Search, filter, and sort records
• Click Edit to update record
2 New Record Add new department • Click New Record
• Enter all required fields
• Use Add More for multiple entries
• Click Save All
3 Bulk Import Import multiple department details • Upload CSV / Excel / DOCX / PDF / TXT
• File must match system format
• Errors shown if data is invalid
4 Bulk Export Download department data • Apply filters if needed
• Select export format
• File downloads instantly
5 Help Usage guidance & examples • Refer examples before entry
• Follow validation messages
• Use for troubleshooting
Example: Adding Single Department
NOTE:
Each section below explains how to use the Department module. Follow the instructions carefully to avoid incorrect data.
Tab Action Steps Result
New Record Add Department Fill details and click Save Record visible in Details tab
Example: Adding Multiple Department Details
NOTE:
Each section below explains how to use the Department module. Follow the instructions carefully to avoid incorrect data.
Tab Action Steps Result
New Record Add Multiple Use Add More and Save All All records saved
Bulk Import Import File Upload valid file Valid records imported
Bulk Export Export Select format File downloaded
Call Details (ID: {{ selectedRow?.callLoggingId }})
Call Logging ID {{ selectedRow?.callLoggingId }}
Department ID {{ selectedRow?.departmentId }}
Employee ID {{ selectedRow?.employeeId }}
Contact Number {{ selectedRow?.contactNumber }}
Email Address {{ selectedRow?.emailAddress }}
Location {{ selectedRow?.location }}
Asset ID {{ selectedRow?.assetId }}
Problem Category {{ selectedRow?.problemCategory }}
Problem Type {{ selectedRow?.problemType }}
Problem Description {{ selectedRow?.problemDescription }}
Priority {{ selectedRow?.callPriority }}
Status ✔ ❌ {{ selectedRow?.callStatus }}
Assigned Technician {{ selectedRow?.assignedTechnician }}
Call Date Time {{ selectedRow?.callDateTime }}
Expected Resolution {{ selectedRow?.expectedResolutionTime }}
Resolution Details {{ selectedRow?.resolutionDetails }}
Remarks {{ selectedRow?.remarks }}
Close Date {{ selectedRow?.closeDate }}
Reopened {{ selectedRow?.isReopened }}
Created By {{ selectedRow?.createdBy }}